UCM6308
Call Center Features
- Configurable Call Queues: Multiple queues with automatic call distribution (ACD) based on agent skills, availability, and workload, with in-queue announcements.
- Customizable Auto Attendant: Supports up to 5 layers of IVR (Interactive Voice Response) in multiple languages.
Maximum Call Capacity
- Users: Up to 3000
- Concurrent Calls (G.711): Up to 450
- Max Concurrent SRTP Calls (G.711): Up to 300
Conference Bridges
- Video Conference Rooms: Up to 25 simultaneous rooms
- Participants: Up to 300 simultaneous participants across all rooms
- Video Feeds: Up to 9 video feeds in all conference rooms
Wave App
- Platforms: Available for desktop (Windows 10+, Mac OS 10+), web (Firefox and Chrome Browsers), and mobile (Android & iOS).
- Features: Allows users to join UCM-hosted meetings/conferences, communicate with other users/solutions, and make/receive calls using SIP accounts registered to a UCM6300 series IP PBX.
Call Features: Call park, call forward, call transfer, call waiting, caller ID, call record, call history, ringtone, IVR, music on hold, call routes, DID, DOD, DND, DISA, ring group, ring simultaneously, time schedule, PIN groups, call queue, pickup group, paging/intercom, voicemail, call wakeup, SCA, BLF, voicemail to email, fax to email, speed dial, call back, dial by name, emergency call, call follow me, blacklist/whitelist, voice conference, video conference, eventlist, feature codes, busy camp-on/ call completion, voice control, post-meeting reports, virtual fax sending/receiving, email to fax.
Firmware Upgrade: Supported by Grandstream Device Management System (GDMS), providing a zero-touch cloud provisioning and management system. GDMS offers a centralized interface to provision, manage, monitor, and troubleshoot Grandstream products.
Internet Protocol Standards: RFC 3261, RFC 3262, RFC 3263, RFC 3264, RFC 3515, RFC 3311, RFC 4028, RFC 2976, RFC 3842, RFC 3892, RFC 3428, RFC 4733, RFC 4566, RFC 2617, RFC 3856, RFC 3711, RFC 4582, RFC 4583, RFC 5245, RFC 5389, RFC 5766, RFC 6347, RFC 6455, RFC 8860, RFC 4734, RFC 3665, RFC 3323, RFC 3550, RFC 6189.
Compliance
- FCC: Part 15 (CFR 47) Class B, Part 68
- CE: EN 55032, EN 55035, EN 61000-3-2, EN 61000-3-3, EN 62368-1, ETSI ES 203 021, ITU-T K.21
- IC: ICES-003, CS-03 Part I Issue 9
- RCM: AS/NZS CISPR 32, AS/NZS 62368.1, AS/CA S002, AS/CA S003.1/.2




